Booking, Refund & Cancellation Process

All consultations relating to our Cosmetic Tattooing treatments are complimentary with no obligation. Once you have decided to proceed with the treatment a non-refundable deposit of $100 will be required to secure your appointment, at which stage your personal details will need to be added to our online booking system.  A patch test will be sent out to you and as part of our terms and conditions will need to be carried out 48 hours before the treatment takes place, to ensure that you are not allergic to any of the products we use in each of our procedures. If you experience any form of itching, discomfort or adverse reactions to the skin test, you must contact Jade immediately. If a second retouch treatment is required to complete your treatment (due to various skin types) this should be taken within 4 months of your original treatment otherwise charges will apply.

If you have a PMU treatment; you have 4 to 8 weeks from the date of the initial treatment to have your retouch treatment. If you fail to attend your appointment for the retouch (or less than 72 hours’ notice) you will lose the right to pay your split payment and full retouch charges will apply.



Full details of the treatment procedure itself can be found within our treatments area titled ‘The Process’ with frequently asked questions also being addressed, however if you do have any concerns or further queries do not hesitate to contact us directly. If you need to make an adjustment to your booking, please provide us with at least 72 hours’ notice.